Foundations of Service and Sales
Developing profitable business through skills & knowledge.
Led by Mandy Meadway, Denny Training
OBJECTIVE
- Enhance Customer Service standards and maximize sales opportunities, through improved interaction and communication with your customers. This is appropriate for every interaction our people have with customers & potential new customers.
- To help identify and build long term relationships, obtain repeat orders and increase transaction volumes, value and profitability.
- Each participant will leave with an in-depth understanding of the link between sales and service and enable them to sell or generate leads for others in the organisation.
- Built into the programme will be the unique Denny ingredient for achieving greater success.
The course content includes:
- The Customer Driven Marketplace
- The CESA Professional – Attitude, Skills and Knowledge
- New Business Acquisition
- Understanding Buyers & the Telephone Buying Cycle
- Professional Telephone Skills – Service and Sales
Who should attend?
This course is suitable for anyone from any department, who undertakes and is responsible for, effective and professional interactions with customers. These interactions can be face to face or telephone based, but where there may be an opportunity to generate business from or generate leads from the customer contact.
It is ideal for anyone who is involved with new or existing accounts, and is also a useful refresher for seasoned and experienced people.
The results
Increased profitable business.
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