FEA | Accredited Service Provider

By clicking Submit, I certify that service work undertaken by employed staff or sub contractors meets the requirements of the accreditation. The answers to questions provided are open to verification by personnel employed by FEA to evaluate this accreditation in accordance with the FEA Service Providers accreditation as defined by FEA Council. The cost of three hundred and fifty plus VAT covers a two year accreditation period. Subject to acceptance an invoice will be raised by FEA for payment within thirty days. This accreditation will run for two years and is subject to renewal and membership of the Foodservice Equipment Association.

Membership of FEA
Is your company a FEA member? NOTE: if NO you will first need to apply for FEA membership via the "Join FEA" menu of our site	Yes No
Which phrase(s) best describes your company's service? NOTE: tick all that apply	Manufacturers Own Service Authorised Service Agent Independent Service Provider
How many staff does your company directly employ as service engineers?
Define this as a percentage of the total company headcount.
ACCREDITATION CRITERIA - REQUIREMENTS FOR STAFF AND CONTRACTORS
Gas
Company Gas Safe Register registration number
Service engineers have the appropriate Gas Safe Register ACS certificates for the work being undertaken? NOTE: i.e. COMCAT, Natural Gas, LPG, Marine.	Yes No Not Applicable Do Not Undertake this Work
Electrical
Electrical work is undertaken in line with the requirements of the current IEE edition standards?	Yes No Not Applicable Do Not Undertake this Work
Can you confirm that your service engineers are able to demonstrate core competency through: - An evaluation of their number of years competent service as evaluated by the accredited company or by being a qualified electrician.	Yes No Not Applicable Do Not Undertake this Work
Water
Do your service engineers understand and adhere to the requirements of the relevant water company? i.e. Water Regulations (England Wales and Scotland as appropriate)	Yes No Not Applicable Do Not Undertake this Work
Refrigeration Are your service engineers qualified with either:
City and Guilds 2078 Refrigerant Handling Certificate	Yes No Not Applicable Do Not Undertake this Work
CITB Refrigerant Handling Card	Yes No Not Applicable Do Not Undertake this Work
Steam
Service engineers are trained in the safe servicing of steam generating equipment.	Yes No Not Applicable Do Not Undertake this Work
STAFF TRAINING / RESOURCES
Does your company provide training of staff in line with the ‘accreditation’ criteria?	Yes No
Does this include continuous development of staff?	Yes No
How is this undertaken? NOTE: tick all that apply	In House 3rd Party Manufacturer Training Access to Manufacturer Technical Support/Helplines
SAFE CONTRACTOR
Are your service staff qualified in accordance with current regulations and Health and Safety requirements?	Yes No Not Applicable Do Not Undertake this Work
Are you a member of a Safe Contractor Scheme or similar?	Yes No
If YES, which scheme?
If YES please enter scheme membership number
Repairing of Equipment
Does your company provide warranty on work carried out - is a minimum of two weeks call back provided on work undertaken to rectify problems.	Yes No Not Applicable Do Not Undertake this Work
How is this achieved?
Is parts warranty passed on to the customer as defined by manufacturer/supplier?	Yes No Not Applicable Do Not Undertake this Work
Does your company provide its service engineers with purpose equipped vehicles - including parts and tools with the objective of achieving a high first time fix rate?	Yes No Not Applicable Do Not Undertake this Work
Sub Contracted Work Where work is sub contracted can you demonstrate that this work is undertaken to the minimum criteria in the accreditation:
Does your company provide its service engineers with purpose equipped vehicles - including parts and tools with the objective of achieving a high first time fix rate?	Yes No Not Applicable Do Not Undertake this Work
How is this achieved?
COMPANY INFORMATION
How many years has your company been trading as a service provider?
Does your company provide Insurance cover at these minimum requirements?
Public liability min. £5m	Yes No Not Applicable
Product liability min. £5m	Yes No Not Applicable
Indemnity min. £5m	Yes No Not Applicable
Contract work indemnity min. £1m	Yes No Not Applicable
If your cover differs from any of the above please provide an explanation to support your application
Disaster Recovery Plans
Are disaster recovery plans in place to manage customer service and are these records accessible in the case of an incident.	Yes No
Please give evidence of these plans
Planned Preventative Maintenance
Does your company undertake an evaluation of customers equipment and provide a PPM work programme in accordance with manufacturer recommended PPM schedules and current best practice?	Yes No Not Applicable Do Not Undertake this Work
Provide evidence that management systems are in place to support control and manage PPM contracts.
Does your company clearly define the PPM schedule with the customer and report the work carried out?	Yes No Not Applicable Do Not Undertake this Work
Are your service customers provided with reports which include: NOTE: tick all that apply	Equipment condition Work that has been done Customer agreement of work carried out
Tick the areas of coverage by your service engineers:	Scotland North-East North-West Midlands Wales East Anglia London South-East South-West Northern Ireland Offshore Islands
COMPANY STATEMENT
Please enter your full name
Job Title
Company Name
Company Address
Phone
Email
By clicking Submit, I certify that service work undertaken by employed staff or sub contractors meets the requirements of the accreditation. The answers to questions provided are open to verification by personnel employed by FEA to evaluate this accreditation in accordance with the FEA Service Providers accreditation as defined by FEA Council. The cost of three hundred and fifty plus VAT covers a two year accreditation period. Subject to acceptance an invoice will be raised by FEA for payment within thirty days. This accreditation will run for two years and is subject to renewal and membership of the Foodservice Equipment Association.

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