The information we collect
We may collect personal information you give us directly, such as your name, email address, postal address, phone number and company details — for example, when you enquire, sign up for our newsletter, or apply for membership.
We also collect some information automatically when you use our website, such as your IP address, browser type, device information and which pages you visit. We use this to operate the site, keep it secure, and understand how it’s used.
We do not collect sensitive personal information (such as data about race, religion or political views) without your explicit consent. We do not collect personal information unless there is a genuine purpose for this, for example dietary requirements if we might be providing food at an event.
How we use your information
We use your personal information to:
- provide the services, membership, content or information you’ve requested;
- respond to enquiries and communicate with you about FEA’s work;
- send you newsletters or updates you’ve opted in to receive;
- understand how our website is used, so we can improve it;
- meet our legal and regulatory obligations.
We do not sell or rent your personal information to third parties. We may share it with trusted service providers who help us operate our services (for example, email delivery or event management), and they are only permitted to use it to provide those services to us.
The FEA’s designated Data Controller is John Cunningham, Chief Executive, who can be reached on [email protected].
Cookies
Our website uses cookies to help it function and to understand how it’s used. You can manage your cookie preferences at any time via the Settings option on your computer.
How we protect your information
Your data is important to us and we take steps to maintain it securely. We take both technical and organisational measures to protect your personal information from unauthorised access, use or disclosure, including secure storage and encryption where appropriate.
How long we keep your information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete, archive or anonymise it.
Your rights
Under UK data protection law, you have the right to:
- ask us what personal information we hold about you, and get a copy of it;
- ask us to correct inaccurate information;
- ask us to delete your information in certain circumstances;
- object to, or ask us to restrict, certain kinds of processing;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
Please note that any request for access may be subject to payment of a fee of £10 which helps to cover our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.
Making a complaint
If you’re unhappy with how we’ve handled your personal information, please contact us first so we can try to resolve it – [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. We encourage you to check back periodically to stay informed of how we’re protecting your information.
Contact us
If you have any questions about this policy or how we handle your personal information, please contact us at [email protected].